360 degree conflict resolution model
This provides a useful tool for detaching yourself from your own emotional position in regards to a conflict, and looking at the conflict from every angle.
Before having a conversation, mediated or not, with the person with whom you are in conflict. Complete the table below. You can the use this as a framework for your discussion.
Copy and paste the table below into a new (unshared) document on Drive or locally.
| Me | The other person | The wider org |
|---|---|---|
| My issue is... | I think X’s issue is... | I think the outcome of this is: For me…. For X…. For the organisation…. |
| This issues makes me feel... | I think this issue makes X feel... | How does this affect the organisation? How does this affect the rest of the team? |
| The solution I would like to see is... | I think the solution X would like to see is... | Other possible solutions that might suit us both are... |
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