360 degree conflict resolution model
This provides a useful tool for detaching yourself from your own emotional position in regards to a conflict, and looking at the conflict from every angle.
Before having a conversation, mediated or not, with the person with whom you are in conflict. Complete the table below. You can the use this as a framework for your discussion.
Copy and paste the table below into a new (unshared) document on Drive or locally.
|Me||The other person||The wider org|
|My issue is...||I think X’s issue is...||I think the outcome of this is:
For the organisation….
|This issues makes me feel...||I think this issue makes X feel...||How does this affect the organisation?
How does this affect the rest of the team?
|The solution I would like to see is...||I think the solution X would like to see is...||Other possible solutions that might suit us both are...|